Diagnose real bottlenecks
Identify gaps and barriers at touchpoints through listening and journey analysis.
For clinics, laboratories and healthcare organizations
Patient-centered care consulting and training.
- We explore how patients experience care and help your organization improve communication, trust, relationships and continuity of care.
- Start with the Patient Journey Assessment, including a journey map and a practical improvement plan.
The first step towards a better patient experience
Patient Journey Assessment
Before making changes, understand how patients actually experience each stage of care. The assessment maps touchpoints, identifies gaps, barriers, risks and opportunities, and turns the findings into practical recommendations and a prioritized improvement plan.
Explore the Patient Journey AssessmentTranslate complexity into a plan
Turn assessment findings into practical recommendations and improvement priorities.
Train and support leadership
Prepare teams for the changes identified and support progress under the agreed follow-on scope.
Patient-centered care
What international references say.
- Leading global references in care quality reinforce that modern health systems must measure and qualify more than access, visits and procedures.
- The evolution of care depends on the patient experience, coordination of the journey, safety, functionality, well-being, participation in decisions and the outcomes that truly matter to the person.
Patient-centered care means providing care that is respectful of and responsive to individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions.
Institute of Medicine / National Academy of Medicine, Crossing the Quality Chasm, 2001
View source →Integrated, people-centred health services are organised around the comprehensive needs of individuals, families and communities, with coordinated care that is responsive to people's preferences and supports participation in one's own care.
WHO, Integrated people-centred care, 2025
View source →WHO maintains integrated, people-centred services as a strategic pillar to strengthen primary care, universal health coverage and systems' readiness to face ageing, multimorbidity and chronic disease.
WHO, 77th World Health Assembly, A77/32, 2024
View source →Modern healthcare needs to measure more than visits, exams and procedures: it needs to measure the experience of care, functionality, well-being, coordination, physical health, mental health and outcomes reported by patients themselves.
OECD, Does Healthcare Deliver? Results from the Patient-Reported Indicator Surveys (PaRIS), 2025
View source →Patient experience is already part of international quality indicators: the OECD compares countries on person-centred care, coordination of care, trust, perceived quality and patient-reported outcomes.
OECD, Health at a Glance 2025: Person-centredness of primary care
View source →Patient-centered care is one of the six international domains of healthcare quality, together with safety, effectiveness, timeliness, efficiency and equity.
AHRQ, Six Domains of Healthcare Quality, 2025
View source →Areas of work
Three premium areas of work to transform health organizations.
01
Patient Journey Assessment
Start with the Patient Journey Assessment, including a journey map and a practical improvement plan.
02
Premium executive programs
Open or in-company cohorts for leaders, managers and specialists who need to implement change.
03
Ongoing advisory
Monthly support for strategic decisions, transformation governance and the evolution of the innovation agenda.
How we work
The InovaSaude 5D Method
Diagnose
Understand real maturity, bottlenecks, stakeholders and urgencies.
Decode
Translate clinical and institutional complexity into clear priorities.
Design
Structure solutions, workflows, governance and an action plan.
Develop
Train leaders and teams to execute with adherence.
Direct
Follow through on decisions, implementation and course corrections.
Who it's for
A brand built for institutional buyers.
Hospitals and clinics
For leaders who need to reorganize workflows, adherence, efficiency and the capacity to implement.
Labs and diagnostics
For operations that need to grow with consistency, traceability and integration between quality and innovation.
Healthtechs
For teams that need to translate technology into the real logic of purchasing, operations and health care.
Pharma, CROs and education
For initiatives that depend on institutional adherence, strong programs and practical credibility.
Team training in patient-centered care
Tailored training for leaders and teams, informed by opportunities identified in the patient journey.
- Clinical communication that connects the patient with the care team.
- Promoting patient leadership as a daily practice.
- Practices to support adherence to instructions and continuity of care.
- Rational use of medications and periodic review of prescriptions as a strategy for value, safety and readiness for population aging.
- Indicators of experience, care quality and clinical outcomes.
Founder
Real hospital experience, executive vision and applied innovation.
- Dr. Ana Paula Alegretti brings more than 20 years of experience at the Hospital de Clinicas de Porto Alegre.
- Leadership in high-complexity settings, work in research and innovation, quality, workflows, governance and transformation.
- Experience at international institutions in Germany, Portugal and Spain.
- InovaSaude was born from this convergence: science, operations, leadership and the ability to turn complex topics into a practical agenda for health organizations.
Research and innovation
Working with multidisciplinary teams on project management and the implementation of new health technologies.
Leadership and execution
Team management, process improvement, quality, risk and the capacity to implement.
Be the change the world needs
Clearer decisions. More efficient workflows. Patient-centered care.
The patient can't wait for a transformation that is already needed.
